PawPlan — Support

Help, FAQs, and troubleshooting

Contact us

We usually reply within 1–2 business days.

Email support

Hours: Mon–Fri, 9am–5pm ET

Quick links

Last updated: September 2, 2025

Troubleshooting

App won’t open

  1. Restart your iPhone.
  2. Update iOS to the latest version.
  3. Delete and reinstall PawPlan from the App Store.

Data missing after reinstall

PawPlan stores data on-device. If you delete the app, iOS may remove the app’s local data. We recommend exporting a backup regularly (see FAQ).

Tip: If you use iCloud device backups, restoring your iPhone from a recent backup may also restore PawPlan’s data.

FAQ

What is PawPlan?
PawPlan helps you manage pet care: medications, weight, appointments, and medical records — all stored locally on your iPhone.
Where is my data stored?
All data is saved on your device. PawPlan does not require an account and does not send your entries to a server.
How do I export or back up my data?
Use the app’s Export feature (if available) to create a backup you can save to Files or share to yourself. Keep backups somewhere safe.
How do I manage or cancel a subscription?
Open Settings → your name → Subscriptions. You can also use Apple’s guide: Manage subscriptions.
I found a bug — what should I include in my email?
Describe what you expected to happen, what actually happened, your iPhone model, iOS version, and steps to reproduce. Screenshots are very helpful.

Privacy

PawPlan is designed with privacy in mind. We don’t collect personal data on a server. Anonymous diagnostic data may be collected by Apple if you have opted in to share analytics on your device. If you email us for support, we will use your message solely to assist you and may retain it for troubleshooting and record‑keeping.

For privacy questions, contact: cjammerman@gmail.com